Business processes create repeatable workflows that take the guesswork out of everyday tasks. 没有他们, 你每次都是在重新发明轮子, 让员工感到沮丧, 不知所措, 无法取得真正的进展.

虽然有些流程可能会在一段时间内很好地服务于您的vns7908威尼斯城官网, there may come a time when they’re no longer as effective as they once were (or, 他们可能从一开始就效率低下).

在这两种情况下, 您可以重新设计这些流程以消除痛点, 提高性能, 提高服务水平.

However, there are challenges of implementing business 流程再造 that can’t be ignored. 今天, we’re sharing a few of the main concerns to watch out for and explaining how you can avoid them.

什么是业务流程再造?

业务流程再造 involves taking an in-depth look at your existing processes (especially the customer journey) and redesigning them where necessary.

它是关于理解信息如何从一个人传递到另一个人, 员工在哪里访问数据, 以及端到端工作流中涉及哪些跨功能步骤.

Once you map these workflows at a high level, you can identify bottlenecks and other pain points. 然后,您可以集思广益,重新设计流程以交付更多的价值.

考虑诉讼?

We have multiple software expert witnesses available for provision of reports, 口供, 和法度.

业务流程再造与技术

业务流程再造可以在任何vns7908威尼斯城官网的任何时间进行. However, it often precedes large-scale projects, like digital business transformations. 

其中许多项目需要执行 ERP软件 使业务流程自动化和流线化. 这就是 流程再造 进来.

If processes aren’t optimized before they’re automated, then you’ll automate inefficiencies. 有时, 过程改进就足够了, 但其他时候, a complete redesign will be necessary because a process is inherently inefficient.

实现业务流程再造的挑战

1. 确定实际原因

您可能认为您知道当前业务流程失败的原因. 然而,你有没有停下来想一想,这其中有多少是异端邪说? 

为了避免做出错误的假设, 专注于建立一个能够触及痛点的团队. 这个队应该由 业务流程所有者 以及其他熟悉相关流程的员工.

而不是指责和指责, take a pragmatic approach that involves the people who best know the processes.

2. 在当前和未来状态之间平衡你的注意力

业务流程再造 does require you to look ahead many years down the road. However, that doesn’t mean you should ignore current processes and focus solely on your future state.

要定义你未来的状态,你必须 映射当前流程 这样你就能区分你现在和未来的状态. 这告诉你员工将会经历什么影响, 使您能够开发一个通信计划与个性化的消息.

3. 确保执行的支持

You need your executives to support every aspect of your digital transformation, 特别是业务流程再造方面. 

All the 计划s you’re working toward and the changes you’re proposing should receive their approval. 如果有一个商业领袖拒绝这个计划, then you could be left without the financial and operational support needed to reengineer your processes before ERP选型

4. 整合组织变更管理

当您更改员工的流程时, 你应该会有一定程度的犹豫, 飞机推迟起飞, 甚至是完全的抵抗. 这就是为什么 组织变革管理 是业务流程再造的自然对应物吗.

正如前面所提到的, 你越努力地定义你现在和未来的状态, 越容易开发一个 变更管理沟通 计划.

基本上, there is no excuse to skim over change management because your reengineering efforts do half the work for you. (vns7908威尼斯城官网说得有点夸张,但你明白我的意思.)

5. 尽早开始

而屏幕事务和菜单选项将由 ERP解决方案 你最终选择, 如何, 什么, and when of your processes can be defined without knowing your chosen solution.

记住这一点, why not map your current state now before you’re too busy during the final stages of ERP选型? This is also the time to reengineer processes that need to be differentiated from your competitors. 这些流程不应该依赖于预先配置好的最佳实践 ERP系统,所以现在优化它们是无害的.

也就是说, most of your future-state processes should be driven by out-of-the-box software functionality, so we recommend waiting to optimize these until you’ve selected a software system. 这将最小化您的定制成本.

最终, regardless of whether you’ll be standardizing a process based on your software’s best practices, the mapping of the current state of that process should happen before ERP软件 selection.

6. 投入时间和资源

In your quest to save money and go live with your new software as soon as possible, 您可能很想完全跳过业务流程重组.

然而,偷工减料很少会带来积极的结果. 事实上, most companies find that their projects wind up taking longer and costing more money when they eliminate important success factors.

如果痛点得不到解决, then you may find that your system delivers no conceivable benefits after go-live. 因此,您的经验 ERP失败.

应对这些业务流程再造挑战

业务流程再造 requires an investment of time, money, and resources. However, it is a necessary component that directly influences your project ROI. 

By taking the time to assess your current processes and redesign them to be as efficient and customer-centric as possible, 你可以让你的项目获得长期的成功.

vns7908威尼斯城官网的 ERP咨询 team can help you navigate the challenges of implementing business 流程再造 so you can ensure your efforts are fruitful. vns7908威尼斯城官网以下免费咨询.

关于作者

As Director of Panorama’s Expert Witness Practice, Bill oversees all expert witness engagements. 除了, he concurrently provides oversight on a number of ERP选型 and implementation projects for manufacturing, 分布, 医疗保健, 以及公共部门客户.

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